Refund policy

Returns & Exchanges

You can request a return or exchange within 30 days of receiving your order if:

  • The item is unused, unworn, and in its original condition

  • The item is returned with original tags and packaging

We do not accept returns for used gear, worn items, or items without tags unless faulty.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at reachout@4runna.com.

 

How to Return

  1. Email us at reachout@4runna.com with your order number and reason for return

  2. We'll respond with return instructions and address

  3. Once we receive and inspect your item, we’ll process your refund or exchange

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at reachout@4runna.com.

 

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect product, please contact us within 7 days of delivery with photos. We’ll arrange a replacement or full refund (including shipping).

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.